FAQ

General
I forgot my client portal password, how can I recover it?
If you forgot your account password, you can recover it from my.carnaval.studio by entering your e-mail account.
How do I log in to the feedback dashboard?
To enter the feedback dashboard, you just have to use the same username and password that you use to enter your website.
Care Plans
How can I modify my HockeyStack dashboard?
To make changes to your HockeyStack dashboard, make a request by opening a support ticket, through any of our communication channels, with the analytics you want to collect.
What is the best way to submit my edit requests?
To send a request to edit your website, you can do so through our means of contact. But the best way is to do it from your own website using the feedback bar at the bottom of your website.
Hosting
How can I access my website files?
Contact us to enable SFTP access. Once you have them, you can use FileZilla, Transmit or any other FTP application to upload, download and modify the files on your website.
How can I access my website database?
Access to the database is not enabled by default. Contact us to enable access to your database.
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