Cup WordPress Care Plan

Support and maintenance plan for WordPress websites
Basic maintenance plan
WordPress Care Plan
Cup
Basic maintenance plan. To have your WordPress site updated.
Unlimited edits
24/7 monitoring
HockeyStack Analytics
Monthly updates
Daily external backups
Priority support
This maintenance plan is under our terms and conditions, and privacy policy.
Custom Care Plan
Do you need a customized solution?
Tell us what you need
Choose from the options we offer you
Start using a plan made for you
Get a Quote
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Features

In all our WordPress Care Plans we seek perfection. This is what this plan has and why.
Unlimited edits
Unlimited edits include content changes to posts, pages, landing pages, headers and footers; changes to plugin settings; CSS modifications; image changes.
Monthly updates
Once a month we update WordPress, along with your website themes and plugins. Before an update, we make a backup in order to have a restore point prior to the update.
24/7 monitoring
The website is monitored 24 hours a day, 365 days a year. So when the site is down we are the first to know.
Daily external backups
Once a day we make a backup of the entire website and save it in an external storage so that it is accessible even when for some reason the server is not accessible.
HockeyStack Anañytics
In order to propose modifications to your website, we install HockeyStack, whose analytics allow us to see where and how to improve your website based on your users' data.
Priority support
You can request support through our online chat, by email and through our ticket system. Either way we will comply with our response times.
Caronte CDN
The website in the Clock WordPress Care Plan has available 100GB of transfer by Caronte CDN. Caronte CDN is a CDN developed by Carnaval Studio to improve the loading speed of the sites in our plans.
Daily security scan and automatic malware cleaning
In the Clock WordPress Care Plan your website is protected by the Virusdie service, which we include at no additional cost.
Security optimization
We will carry out a set of configurations and continuous reviews both on the website and on the server to permanently secure them.
Speed optimization
We continually optimize the images on your website, and update the speed settings on the website as well as on the server.
Popups and alerts
We create pop-ups and alerts to communicate information that you do not want included on your website.
Emergency support
In an emergency, our team is available to solve any problem.

FAQ

If you have any other questions, please contact us.
Contact
What's included as unlimited edits? And what's not included?

Unlimited edits include changes to content on posts, pages, landing pages, headers and footers; changes on plugins settings; CSS modifications; and changing images or texts.

Unlimited edits doesn't include custom development (PHP code, plugins, themes, etc.); custom code updates; graphic design; photo and video edits; new content creation; building a new site on a domain or subdomain.

Are edits really unlimited?

All edits are really unlimited. We don't like to restrict our clients. You pay your subscription, and we offer really unlimited tech support. 

What does 24/7 monitoring involve?

 24/7 monitoring involves that every second we check site security, every single action a user does on the site, and that site is always active. So we monitor: a) site security, b) user activity, c) and site uptime.

What happens if I have more than one site?

Our plans cover only one website. If you have multiple sites in either domains or subdomains (for example, mysite.com and othersite.mysite.com), each one counts as one site. So, if you have 3 sites that you want us to manage, you need 3 plans, one for each site. You can choose different plans for each of the websites you have.

How's the onboarding?

After payment, we will get in touch with you in order to securely request the credentials to access your site and the panel of your hosting provider.

How do I get support?

You can request support by our online chat or by email. Either way, we will comply with our response times.

What's your response time?

Both in priority support and emergency support, we will respond in 1-8 hours. However, in priority support, we will complete the task in 24-48 hours, while in emergency support we will complete it in 4-8 hours.

If the task is complex and needs more time than 48 hours, we will inform you. But it all depends on each task. Do not worry, we will always answer your request as soon as possible.

How do external backups work?

In our care plans we carry out daily backups of the websites. Instead of saving the backup on the same server, we store the backups on external storage services so that the backups can be accessible even when the server is down.

How does the daily scan and automatic malware cleanup work?

For the WordPress Care Plan Clock, we use the Virusdie service, which daily scans the website for viruses and malware to automatically remove them once detected. The cost of the Virusdie service is included in the plan.

What is Caronte CDN for?

A content distribution network, or CDN for its acronym, is a group of geographically distributed servers that work together to improve the speed of delivery of your website, as well as its security. At Carnaval Studio we work with Caronte CDN, a solution developed by us to improve the speed of our hosting and maintenance plans. You can find more information about Caronte CDN here.

What is involved in alerts and popups management?

The management of alerts and popups involves the creation and administration of notifications and popups of the following types: informative, conversion counter, latest conversions, visit counter, customer reviews, discounts, cookies, and others.

Write us to tell us the alert or popup that you want to implement on your site and we will do it.

Why do you integrate HockeyStack on my site?

We believe that the improvement of a site should be continuous. That is why we permanently propose improvements for your site based on usage analytics. Thus, HockeyStack analytics help us to help you improve your site. Additionally, the HockeyStack script is even smaller and lighter than Google Analytics. For these reasons we integrate it at no additional cost in our WordPress Care Plans.

Can I make custom development with you?

We do not carry out custom development in our WordPress Care Plans. But if you need personalized development, we can do it in any of our service plans. If none of them fit your needs, we can customize one plan for you by requesting a quote.

Do you offer SEO optimization services?

In our WordPress Care Plans we do not perform SEO optimization services. But if you need us to work on the SEO of your site, we can do it in any of our service plans. If none of them fit your needs, we can customize one for you by requesting a quote.

Do I have to migrate from my actual hosting provider to contract a maintenance plan?

You do not need to migrate from your hosting provider to contract our maintenance plans. But if you have problems with your current hosting provider, we can take care of the hosting service with any of our hosting plans designed for security, speed and SEO in mind. 

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