Unlimited edits include changes to content on posts, pages, landing pages, headers and footers; changes on plugins settings; CSS modifications; and changing images or texts.
Unlimited edits doesn't include custom development (PHP code, plugins, themes, etc.); custom code updates; graphic design; photo and video edits; new content creation; building a new site on a domain or subdomain.
All edits are really unlimited. We don't like to restrict our clients. You pay your subscription, and we offer really unlimited tech support.
24/7 monitoring involves that every second we check site security, every single action a user does on the site, and that site is always active. So we monitor: a) site security, b) user activity, c) and site uptime.
Our plans cover only one website. If you have multiple sites in either domains or subdomains (for example, mysite.com and othersite.mysite.com), each one counts as one site. So, if you have 3 sites that you want us to manage, you need 3 plans, one for each site. You can choose different plans for each of the websites you have.
After payment, we will get in touch with you in order to securely request the credentials to access your site and the panel of your hosting provider.
You can request support by our online chat or by email. Either way, we will comply with our response times.
Both in priority support and emergency support, we will respond in 15 minutes - 8 hours. However, in priority support, we will complete the task in 24-48 hours, while in emergency support we will complete it in 4-8 hours.
If the task is complex and needs more time than 48 hours, we will inform you. But it all depends on each task. Do not worry, we will always answer your request as soon as possible.
In our care plans we carry out daily backups of the websites. Instead of saving the backup on the same server, we store the backups on external storage services so that the backups can be accessible even when the server is down.
For the WordPress Care Plan Clock, we use the Virusdie service, which daily scans the website for viruses and malware to automatically remove them once detected. The cost of the Virusdie service is included in the plan.
A content distribution network, or CDN for its acronym, is a group of geographically distributed servers that work together to improve the speed of delivery of your website, as well as its security. At Carnaval Studio we work with Caronte CDN, a solution developed by us to improve the speed of our hosting and maintenance plans. You can find more information about Caronte CDN here.
The management of alerts and popups involves the creation and administration of notifications and popups of the following types: informative, conversion counter, latest conversions, visit counter, customer reviews, discounts, cookies, and others.
Write us to tell us the alert or popup that you want to implement on your site and we will do it.
We believe that the improvement of a site should be continuous. That is why we permanently propose improvements for your site based on usage analytics. Thus, HockeyStack analytics help us to help you improve your site. Additionally, the HockeyStack script is even smaller and lighter than Google Analytics. For these reasons we integrate it at no additional cost in our WordPress Care Plans.
You do not need to migrate from your hosting provider to contract our maintenance plans. But if you have problems with your current hosting provider, we can take care of the hosting service with any of our hosting plans designed for security, speed and SEO in mind.